Why didn't ASOS make it easier for me?
Wednesday, August 5, 2009 at 12:49PM I ordered a couple of pairs of jeans from ASOS this morning and they gave me a confusing offer which I failed to get working. It was only when I started writing this article that I realised my mistake, still Why Didn't ASOS Make It Easier For Me?
Here is the problem, and you can track the progress through the pictures below. I bought two pairs of Diesal jeans totalling £130, when I moved to the basket there was a nice big alert notifying me of two offers I was entitled to, Free UK Standard Delivery and Free UK Nextday delivery. I obviously chose the free nextday option and followed the instructions 'Don't forget to insert the code NEXTDAY below'. Which I did, but look at the final screen:
'Sorry, discount code NEXTDAY code is not valid for the delivery method selected. Please select correct delivery method and try again.'
Being a typical bloke I half read the message and then assumed that the code was not working so gave up. What I have realised now is that I needed to change the delivery method and then put in my code. Seriously though, why doesn't ASOS automatically update the delivery method when the code is entered?
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ASOS in Ecommerce, User Experience
Reader Comments (1)
Hello ,
I think we must prove that we are most inteligent nation and make tests to be on the top of scale
see all nations complete the test so far
> begin test <
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Cheers!